Delivery & Shipping policy

  1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you within 48 hours from your order date 

  1. Delivery Location

Items offered on our website are only available for delivery to addresses inside The Egyptian Arabic Republic; any shipments outside of Egypt are not available at this time.

  1. Delivery Time
  • An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of receiving the order confirmation, rather than the date of inspections. Delivery times are to be used as a guide only and are subject to change with Pannelli Logistics coordinator. Unless there are exceptional/unexpected circumstances. 
  1. Delivery Instructions

You can provide special delivery instructions on the checkout page of our website

  1. Shipping Costs
  • Shipping costs are displayed at checkout page and subject to the area of delivery.
  • Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
  • VAT charges are according to Egyptian Taxes laws.
  1. Damaged Items in Transport 

If there is any damage to the packaging on delivery, contact us immediately via email stating your order number

  1. Questions

If you have any questions about the delivery and shipment or your order, please contact us via email.

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